Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our Linux cloud packages isn’t separate from the web hosting account. It is an indivisible part of our all-in-one Hepsia Control Panel and you’ll be able to visit it whenever you wish with only a few mouse clicks, without ever leaving your web hosting account. The ticketing system offers a quick-search box, which will help you track down the status of any trouble ticket that you’ve sent in the past, in case you need it. Moreover, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can find out how to resolve a specific problem before you actually send a ticket. The ticket response time is no more than one hour, so you can receive quick assistance at any particular time and in case our help desk support team recommends that you do something within your hosting account, you can do it right away without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting packages, which means that you won’t require a different platform to touch base with our customer support team – you can do that on the spot in the event that you confront a problem. Submitting a new ticket takes several clicks of the mouse and tracking down an older one is equally easy. With our clever search box, you can swiftly find any ticket that you’ve posted in the past. You can send a ticket at any moment whatsoever as our help desk support team representatives are working 24 hours a day and answer in less than 60 minutes, even though it seldom takes this much to receive assistance. With Hepsia, you will have everything in one single location and you can just forget about going through two or more platforms to fix a simple issue.